Support

To minimise the impact of your security solutions operating at anything less than 100% requires a support infrastructure that can offer you competent assistance to quickly and effectively resolve any technical issues.

MSS has assembled a dedicated team of support technicians operating 24*7 to ensure that any impact on your operations is minimised and issues are resolved. Our support technicians are trained and certified to the highest industry standards with extensive hands-on experience.

Available Technical Support:

• 9*5 Normal office hours support via telephone, email and fax.
• 8*8 Extended operating hours support via telephone, email and fax.
• 24*7 Working round-the-clock to provide a continuous service for mission-critical applications.
• 24*7 Monitored Software Service
• 24*7 support including remote monitoring and alerting, providing instant notification of a critical system failure or a security breach. Capabilities include remote fixing or personnel alerting.

MSS maintains a standard of service by offering Service Level Agreements. Most support calls are resolved by our own support technicians without the need to escalate to the vendor. Typically, less than 10% of support calls are escalated and 50% are resolved immediately on the initial call.

Online Support Tools:

iPass Error Code / Disconnect Code Lookup Tool